View source for ProDon:Frequently Asked Questions (FAQ) - Ticketing

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=== 1. How do I start setting up ticket sales in Prodon? ===
Begin by creating an occasion and adding an activity of type “Sales price”.

Enter the ticket price and activate participant management in the “Participants” tab.

=== 2. Can I sell multiple types of tickets? ===
Yes.

You can add as many ticket types as needed during the activity setup.

=== 3. How do I link ticketing to a web form? ===
In the Web Forms Management, create or edit a transactional form.

Add the ticket activity, go to the “Tickets” tab, and click “Display list of ticket inventories”.

=== 4. What is the ticket inventory for? ===
The ticket inventory manages the total number of tickets, ticket numbering, QR code display, and event details.

It ensures proper tracking and customization of tickets.

=== 5. Can I customize what appears on the tickets? ===
Yes.

In the “Event / Drawing” tab, you can add:
* Event name and location
* Sale start date and event dates
* Description and header image

=== 6. How do I activate the ticket inventory? ===
After configuring and saving the inventory, make sure to put it into production so it becomes available for use in the form.

=== 7. How do I finalize the ticketing setup in the form? ===
Back in the form’s “Tickets” tab:
* Click “Refresh list”
* Select the inventory
* Optionally set a ticket limit or reserve tickets
* Configure the “Participant” tab for ticket info
* In the Email tab, right-click and select “Tickets” to insert the download link

=== 8. What happens if I don’t insert the ticket link in the email? ===
Prodon will automatically include the ticket download link in the confirmation email, even if you don’t manually insert it.

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