Difference between revisions of "ProDon:Frequently Asked Questions (FAQ) - Ticketing"

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{{Header_TOC}}
  
 +
== Create a Ticketing System ==
 +
'''<u>What should you do before using the ticketing system for the first time?</u>'''
  
 +
You must restart Prodon after creating your first ticket inventory to activate ticketing-related features.
  
−
=== 1. How do I start setting up ticket sales in Prodon? ===
 
−
Begin by creating an occasion and adding an activity of type “Sales price”.
 
  
−
Enter the ticket price and activate participant management in the “Participants” tab.
+
'''<u>How do you create a ticketing system in Prodon?</u>'''
 +
 
 +
Start by creating a “Sales Price” type activity within an occasion.
 +
 
 +
Enter the ticket price and enable participant management in the “Participants” tab.
 +
 
 +
 
 +
'''<u>How do you integrate ticketing into a web form?</u>'''
 +
 
 +
Add or modify a transactional form in the Web Forms Management section.
 +
 
 +
Add the ticketing activity and configure the “Tickets” tab.
 +
 
 +
 
 +
'''<u>How do you create a custom view for tickets?</u>'''
 +
 
 +
Click “Add or Modify a View,” then select fields starting with “Ticket -” (e.g., Ticket - No, Ticket - Holder, Ticket - Used On).
 +
 
 +
== Inventory ==
 +
'''<u>What is the ticket inventory?</u>'''
 +
 
 +
The inventory allows you to manage tickets available for an event.
 +
 
 +
You can define:
 +
* Total number of tickets
 +
* A range of ticket numbers
 +
* QR code display
 +
* Other details like location, date, or a header image
 +
 
 +
 
 +
'''<u>How do you link the inventory to the web form?</u>'''
 +
 
 +
In the “Tickets” tab of the activity linked to the form, click “Refresh List,” then select the desired inventory.
 +
 
 +
== Draw ==
 +
'''<u>Can I run a draw in Prodon?</u>'''
 +
 
 +
Logilys does not hold the license required to offer an electronic draw system.
 +
 
 +
You can sell tickets via Prodon’s ticketing platform and use another tool to conduct the draw.
 +
 
 +
A random selection tool or a traditional physical draw may be suitable, depending on your jurisdiction’s rules.
 +
 
 +
Specific licenses or conditions may be required for nonprofit organizations.
 +
 
 +
To learn more about local regulations, consult the websites of the relevant jurisdictions.
 +
 
 +
== QR Code ==
 +
'''<u>What is the purpose of scanning tickets with a QR code?</u>'''
 +
 
 +
Scanning automates ticket management during an event by identifying and marking tickets as used in Prodon’s inventory using a mobile device connected to the internet.
 +
 
 +
 
 +
'''<u>How do you enable QR code scanning in Prodon?</u>'''
 +
* Go to “Web Forms Management.”
 +
* Click “Go to Website,” then select “Back-office.”
 +
* Log in with your username and password.
 +
* Go to the “Ticket Inventory” tab.
 +
* Click “Edit” for the relevant inventory.
 +
* Check the box “Display QR code on the ticket.”
 +
 
 +
 
 +
'''<u>What happens once the QR code is enabled?</u>'''
 +
 
 +
A unique QR code is displayed on each ticket.
 +
 
 +
This allows scanning access for staff at the entrance.
 +
 
 +
 
 +
'''<u>How do you share the QR code for scanning access?</u>'''
 +
 
 +
Click “Print” to obtain the QR code.
 +
 
 +
If printing is not possible, share the access link directly with responsible staff.
 +
 
 +
 
 +
'''<u>What should you do after enabling and sharing the QR code?</u>'''
 +
 
 +
Save the changes.
 +
 
 +
Then click “Production” to finalize ticket generation.
 +
 
 +
== Features, Information, and Available Options ==
 +
'''<u>Where do you configure the information displayed on tickets?</u>'''
 +
 
 +
In the “Event / Draw” tab of the inventory, you can customize:
 +
* Event name
 +
* Location
 +
* Dates
 +
* Description
 +
* Add an image
 +
 
 +
 
 +
'''<u>What do the “Ticket -” fields allow?</u>'''
 +
 
 +
They help identify:
 +
* Whether the ticket has been used
 +
* The ticket holder
 +
* The ticket number
 +
'''<u>What viewing options are available?</u>'''
 +
* View a specific ticket
 +
* View all tickets linked to a transaction
 +
'''<u>What features are available in the transaction?</u>'''
 +
* Button to view the ticket
 +
* Button to retrieve ticket information
 +
 
 +
== Ticket transfer ==
 +
 
 +
'''<u>How do you transfer a ticket?</u>'''
 +
 
 +
Display the ticket in the browser, then:
 +
* Click “Transfer”
 +
* Select the ticket to transfer
 +
* Enter the recipient’s email address
 +
* Click “Confirm”
 +
 
 +
== Other Information ==
 +
'''<u>Can I sell multiple types of tickets?</u>'''
 +
 
 +
Yes.
 +
 
 +
Only one ticket inventory can be linked to an activity.
 +
 
 +
Therefore, if an event requires the sale of two different types of tickets, two separate activities must be created.
 +
 
 +
 
 +
'''<u>Is it possible to limit the number of tickets sold?</u>'''
  
−
=== 2. Can I sell multiple types of tickets? ===
 
 
Yes.
 
Yes.
  
−
You can add as many ticket types as needed during the activity setup.
+
You can set a maximum number of tickets to sell or reserve tickets for a specific activity.
 +
 
  
−
=== 3. How do I link ticketing to a web form? ===
+
'''<u>How do participants receive their tickets?</u>'''
−
In the Web Forms Management, create or edit a transactional form.
 
  
−
Add the ticket activity, go to the “Tickets” tab, and click “Display list of ticket inventories”.
+
In the “Email” tab of the form, right-click in the message and select “Tickets” to insert the download link.
  
−
=== 4. What is the ticket inventory for? ===
+
Otherwise, Prodon will automatically add it.
−
The ticket inventory manages the total number of tickets, ticket numbering, QR code display, and event details.
 
  
−
It ensures proper tracking and customization of tickets.
 
  
−
=== 5. Can I customize what appears on the tickets? ===
+
'''<u>What happens when a ticket is scanned?</u>'''
−
Yes.
+
 
 +
The ticket is automatically identified.
 +
 
 +
It is marked as used in the inventory.
 +
 
 +
The information is sent to Prodon.
 +
 
 +
 
 +
'''<u>How do you view event tickets in Prodon?</u>'''
 +
 
 +
By clicking the ticket icon in the participant’s history.
 +
 
  
−
In the “Event / Drawing” tab, you can add:
+
'''<u>How do you open tickets in the browser?</u>'''
−
* Event name and location
 
−
* Sale start date and event dates
 
−
* Description and header image
 
  
−
=== 6. How do I activate the ticket inventory? ===
+
Click “View Tickets in Browser,” then choose the desired option.
−
After configuring and saving the inventory, make sure to put it into production so it becomes available for use in the form.
 
  
−
=== 7. How do I finalize the ticketing setup in the form? ===
 
−
Back in the form’s “Tickets” tab:
 
−
* Click “Refresh list”
 
−
* Select the inventory
 
−
* Optionally set a ticket limit or reserve tickets
 
−
* Configure the “Participant” tab for ticket info
 
−
* In the Email tab, right-click and select “Tickets” to insert the download link
 
  
−
=== 8. What happens if I don’t insert the ticket link in the email? ===
+
'''*** If you have other questions about the Ticketing System that are not answered in this FAQ, feel free to email us at: [mailto:support@logilys.com support@logilys.com]'''
−
Prodon will automatically include the ticket download link in the confirmation email, even if you don’t manually insert it.
 
  
  
 
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Latest revision as of 11:59, 23 October 2025

Frequently Asked Questions (FAQ) - Ticketing

Create a Ticketing System

What should you do before using the ticketing system for the first time?

You must restart Prodon after creating your first ticket inventory to activate ticketing-related features.


How do you create a ticketing system in Prodon?

Start by creating a “Sales Price” type activity within an occasion.

Enter the ticket price and enable participant management in the “Participants” tab.


How do you integrate ticketing into a web form?

Add or modify a transactional form in the Web Forms Management section.

Add the ticketing activity and configure the “Tickets” tab.


How do you create a custom view for tickets?

Click “Add or Modify a View,” then select fields starting with “Ticket -” (e.g., Ticket - No, Ticket - Holder, Ticket - Used On).

Inventory

What is the ticket inventory?

The inventory allows you to manage tickets available for an event.

You can define:

  • Total number of tickets
  • A range of ticket numbers
  • QR code display
  • Other details like location, date, or a header image


How do you link the inventory to the web form?

In the “Tickets” tab of the activity linked to the form, click “Refresh List,” then select the desired inventory.

Draw

Can I run a draw in Prodon?

Logilys does not hold the license required to offer an electronic draw system.

You can sell tickets via Prodon’s ticketing platform and use another tool to conduct the draw.

A random selection tool or a traditional physical draw may be suitable, depending on your jurisdiction’s rules.

Specific licenses or conditions may be required for nonprofit organizations.

To learn more about local regulations, consult the websites of the relevant jurisdictions.

QR Code

What is the purpose of scanning tickets with a QR code?

Scanning automates ticket management during an event by identifying and marking tickets as used in Prodon’s inventory using a mobile device connected to the internet.


How do you enable QR code scanning in Prodon?

  • Go to “Web Forms Management.”
  • Click “Go to Website,” then select “Back-office.”
  • Log in with your username and password.
  • Go to the “Ticket Inventory” tab.
  • Click “Edit” for the relevant inventory.
  • Check the box “Display QR code on the ticket.”


What happens once the QR code is enabled?

A unique QR code is displayed on each ticket.

This allows scanning access for staff at the entrance.


How do you share the QR code for scanning access?

Click “Print” to obtain the QR code.

If printing is not possible, share the access link directly with responsible staff.


What should you do after enabling and sharing the QR code?

Save the changes.

Then click “Production” to finalize ticket generation.

Features, Information, and Available Options

Where do you configure the information displayed on tickets?

In the “Event / Draw” tab of the inventory, you can customize:

  • Event name
  • Location
  • Dates
  • Description
  • Add an image


What do the “Ticket -” fields allow?

They help identify:

  • Whether the ticket has been used
  • The ticket holder
  • The ticket number

What viewing options are available?

  • View a specific ticket
  • View all tickets linked to a transaction

What features are available in the transaction?

  • Button to view the ticket
  • Button to retrieve ticket information

Ticket transfer

How do you transfer a ticket?

Display the ticket in the browser, then:

  • Click “Transfer”
  • Select the ticket to transfer
  • Enter the recipient’s email address
  • Click “Confirm”

Other Information

Can I sell multiple types of tickets?

Yes.

Only one ticket inventory can be linked to an activity.

Therefore, if an event requires the sale of two different types of tickets, two separate activities must be created.


Is it possible to limit the number of tickets sold?

Yes.

You can set a maximum number of tickets to sell or reserve tickets for a specific activity.


How do participants receive their tickets?

In the “Email” tab of the form, right-click in the message and select “Tickets” to insert the download link.

Otherwise, Prodon will automatically add it.


What happens when a ticket is scanned?

The ticket is automatically identified.

It is marked as used in the inventory.

The information is sent to Prodon.


How do you view event tickets in Prodon?

By clicking the ticket icon in the participant’s history.


How do you open tickets in the browser?

Click “View Tickets in Browser,” then choose the desired option.


*** If you have other questions about the Ticketing System that are not answered in this FAQ, feel free to email us at: support@logilys.com


Document name: ProDon:Frequently Asked Questions (FAQ) - Ticketing
Version : 5.0.18.2

Retrieved from "https://wikien.logilys.com/index.php?title=ProDon:Frequently_Asked_Questions_(FAQ)_-_Ticketing&oldid=10494"