Difference between revisions of "ProDon:Frequently Asked Questions (FAQ) - Ticketing"
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== Create a Ticketing System == | == Create a Ticketing System == | ||
| − | '''What should you do before using the ticketing system for the first time?''' | + | '''<u>What should you do before using the ticketing system for the first time?</u>''' |
You must restart Prodon after creating your first ticket inventory to activate ticketing-related features. | You must restart Prodon after creating your first ticket inventory to activate ticketing-related features. | ||
| − | '''How do you create a ticketing system in Prodon?''' | + | '''<u>How do you create a ticketing system in Prodon?</u>''' |
Start by creating a “Sales Price” type activity within an occasion. | Start by creating a “Sales Price” type activity within an occasion. | ||
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| − | '''How do you integrate ticketing into a web form?''' | + | '''<u>How do you integrate ticketing into a web form?</u>''' |
Add or modify a transactional form in the Web Forms Management section. | Add or modify a transactional form in the Web Forms Management section. | ||
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| − | '''How do you create a custom view for tickets?''' | + | '''<u>How do you create a custom view for tickets?</u>''' |
Click “Add or Modify a View,” then select fields starting with “Ticket -” (e.g., Ticket - No, Ticket - Holder, Ticket - Used On). | Click “Add or Modify a View,” then select fields starting with “Ticket -” (e.g., Ticket - No, Ticket - Holder, Ticket - Used On). | ||
Revision as of 11:39, 21 October 2025
| Frequently Asked Questions (FAQ) - Ticketing |
Create a Ticketing System
What should you do before using the ticketing system for the first time?
You must restart Prodon after creating your first ticket inventory to activate ticketing-related features.
How do you create a ticketing system in Prodon?
Start by creating a “Sales Price” type activity within an occasion.
Enter the ticket price and enable participant management in the “Participants” tab.
How do you integrate ticketing into a web form?
Add or modify a transactional form in the Web Forms Management section.
Add the ticketing activity and configure the “Tickets” tab.
How do you create a custom view for tickets?
Click “Add or Modify a View,” then select fields starting with “Ticket -” (e.g., Ticket - No, Ticket - Holder, Ticket - Used On).
Inventory
What is the ticket inventory?
The inventory allows you to manage tickets available for an event.
You can define:
- Total number of tickets
- A range of ticket numbers
- QR code display
- Other details like location, date, or a header image
How do you link the inventory to the web form?
In the “Tickets” tab of the activity linked to the form, click “Refresh List,” then select the desired inventory.
Draw
Can I run a draw in Prodon?
Logilys does not hold the license required to offer an electronic draw system.
You can sell tickets via Prodon’s ticketing platform and use another tool to conduct the draw.
A random selection tool or a traditional physical draw may be suitable, depending on your jurisdiction’s rules.
Specific licenses or conditions may be required for nonprofit organizations.
To learn more about local regulations, consult the websites of the relevant jurisdictions.
QR Code
What is the purpose of scanning tickets with a QR code?
Scanning automates ticket management during an event by identifying and marking tickets as used in Prodon’s inventory using a mobile device connected to the internet.
How do you enable QR code scanning in Prodon?
- Go to “Web Forms Management.”
- Click “Go to Website,” then select “Back-office.”
- Log in with your username and password.
- Go to the “Ticket Inventory” tab.
- Click “Edit” for the relevant inventory.
- Check the box “Display QR code on the ticket.”
What happens once the QR code is enabled?
A unique QR code is displayed on each ticket.
This allows scanning access for staff at the entrance.
How do you share the QR code for scanning access?
Click “Print” to obtain the QR code.
If printing is not possible, share the access link directly with responsible staff.
What should you do after enabling and sharing the QR code?
Save the changes.
Then click “Production” to finalize ticket generation.
Features, Information, and Available Options
Where do you configure the information displayed on tickets?
In the “Event / Draw” tab of the inventory, you can customize:
- Event name
- Location
- Dates
- Description
- Add an image
What do the “Ticket -” fields allow?
They help identify:
- Whether the ticket has been used
- The ticket holder
- The ticket number
What viewing options are available?
- View a specific ticket
- View all tickets linked to a transaction
What features are available in the transaction?
- Button to view the ticket
- Button to retrieve ticket information
Ticket transfer
How do you transfer a ticket?
Display the ticket in the browser, then:
- Click “Transfer”
- Select the ticket to transfer
- Enter the recipient’s email address
- Click “Confirm”
Other Information
Can I sell multiple types of tickets?
Yes.
You can add as many ticket types as needed in the activity configuration.
Is it possible to limit the number of tickets sold?
Yes.
You can set a maximum number of tickets to sell or reserve tickets for a specific activity.
How do participants receive their tickets?
In the “Email” tab of the form, right-click in the message and select “Tickets” to insert the download link.
Otherwise, Prodon will automatically add it.
What happens when a ticket is scanned?
The ticket is automatically identified.
It is marked as used in the inventory.
The information is sent to Prodon.
How do you view event tickets in Prodon?
By clicking the ticket icon in the participant’s history.
How do you open tickets in the browser?
Click “View Tickets in Browser,” then choose the desired option.
*** If you have other questions about the Ticketing System that are not answered in this FAQ, feel free to email us at: support@logilys.com
Document name: ProDon:Frequently Asked Questions (FAQ) - Ticketing
Version : 5.0.18.2
