ProDon:Bank Rejections

Bank Rejections

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Caution : This document is currently revised, it is possible that some parts are missing or outdated.

Introduction

Sometimes, it happens that a direct debit PaySafe transaction may be rejected. A bank reject is at least a transferred or an untransferred transaction, linked to a commitment or not, linked to a direct debit PaySafe token. No matter the reject reason, the transaction will get an error code and you will have to process this rejection with the help of ProDon's functions. Depending of the bank reject type, you will get different possibilities. You must have the Electronic Transaction module to access bank rejection.

Importing bank rejections

At the opening of ProDon, if you have bank rejects to import, this window will pop up.

To process the bank rejects, you will have to go to the "Batch Processing" tab and select "Bank rejections".

In this window, you will see the "Import" button at the left. To import rejects, click on it.

So, this window will open:
A: This option allows you to import all new bank rejects that have not already been imported.	B: This option allows you to import again bank reject in a precise lap of time.
C: When you have finished, click on "Ok" to confirm the bank rejects to import.

To process a reject, you will have to select the reject that you want to process in this window. Be sure that you have highlighted the button to only display the unprocessed rejections.

After you double-clicked on a bank reject, this window will open:

This window content all operations applicable on a reject. The blue buttons are the one you can apply on the current rejection, the grey buttons are locked because they are not applicable.

CAUTION: The processing of a reject is an irreversible action.

The "Explanations of operations" button will allow you to get explanations about available operations. When you click on it, this window will open:

Furthermore, putting your mouse pointer over a button will give you a hint to explain what it will do. See below:

Cancel all transactions

The "Cancel all transactions" button is available as soon as there is at least a transaction without commitment. For example, a client makes a donation directly on your website, but this donation is not linked to a commitment and is rejected. This function will cancel all transactions related to a precise token.

From this window, click on "Cancel all transactions".

Then, this window will open:
A: If you click on "Yes", you will move to the next step.	B: If you click on "No", you will go back to the last step.

So, these 2 windows will pop-up:
A: In this window, you must select a reason to process the reject. Once you chose, click on "Ok". After this step, all transactions linked to this token will be cancelled. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Cancel all transactions and reactivate the token

The "Cancel all transactions and reactivate the token" is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment comes on Non-Sufficient Funds (NSF) in the client's account for his/her commitment. This function will cancel all transactions linked to this token and it will reactivate it. By reactivating it, it will be usable again.

When the reject window open, you will have these options:

From this window, select the "Cancel all transaction and reactivate the token" button.

Then, after clicking on the button, this window will open:
A: If you click on "Yes", you will continue to the next step.	B: If you click on "No", you will go back to the last step.

So, these 2 windows will pop up:
A: in this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be reactivated. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Then, this message will appear to confirm the token reactivation:

Click on "Ok" to continue.

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Cancel all transactions and replace the token

The "Cancel all transaction and replace the token" button is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment create a reject telling the account is closed. This function will cancel all transaction linked to this token and replace it. You will have to enter new bank information to link a new account to the client.

When the reject window open, you will have these options:

From this window, select the "Cancel all transactions and replace the token" button.

Then, after you click on the button, this window opens:
A: If you click on "Yes", you will continue to the next step.	B: If you click on "No", you will go back to the last step.

So, these 2 windows open:
A: In this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be replaced. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Then, this page opens to allow you to create a new token which will replace the old one:

You must enter the bank information of the client to continue.

The validation page is displayed if the information entered before are valid:

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Renew the transactions and reactivate the token

The "Renew the transactions and reactivate the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client add some money in his account, he contact you to tell you to redo the transaction in the same account. This function will redo the transactions and reactivate the token. These transactions will be passed in the same account.

When the reject window open, you will have these options:

From this window, select the "Renew the transactions and reactivate the token" button.

Then, this window will pop up:
A: If you click on "Yes", you will continue to the next step. After this step, the transactions will be renewed and the token will be reactivated. Caution: After this step, you will not be able to go back anymore.	B: If you click on "No", you will go back to the last step.

So, this message will pop up to confirm the reactivation of the token:

Click on "Ok" to continue.

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Renew the transactions and replace the token

The "Renew the transactions and replace the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client has change his account and contact you to give his new information and tells you that you can do the transaction in this new account. This function will redo the transactions and will replace the token. Then, the transactions will be done in this new account.

When the reject window open, you will have these options:

From this window, select the "Renew the transactions and replace the token" button.

Then, after clicking on the button, this window will open:
A: If you click on "Yes", you will continue to the next step.	B: If you click on "No", you will go back.

Then, this page opens to allow you to create a new token which will replace the old one:

You must enter the bank information of the client to continue.

The validation page is displayed if the information entered before are valid:

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Reactivate the token

The "Reactivate the token" is available as soon as there is a commitment without transaction. For example, the transaction has been rejected, the client contact you to cancel it, but she ask you to keep the same bank information, so you must reactivate them.

When the reject window opens, you will have these options:

From this window, select the "Reactivate the token" button.

Then, this window opens:
A: If you click on "Yes", you will continue to the next step. After this step, the token will be reactivated. Caution: After this step, you will not be able to go back anymore.	B: If you click on "No", you will go back.

Then, this message will pop up to confirm the token reactivation:

Click on "Ok" to continue.

Once all step finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Replace the token

The "Replace the token" button is available as soon as there is a commitment and no transaction. For example, the transaction has been rejected, the client, which is having a commitment with your organization, contact you to cancel the transaction and he gives you new bank information for the next transactions of the commitment. This function will replace the token to change the bank information of this commitment.

When the reject window opens, you will have these options:

From this window, select the "Replace the token" button.

Then, this window pop up:
A: If you click on "Yes", you will continue to the next step. Caution: After this step, you will not be able to go back anymore.	B: If you click on "No", you will go back.

Then, this page opens to allow you to create a new token which will replace the old one:

You must enter the bank information of the client to continue.

The validation page is displayed if the information entered before are valid:

Once all step finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Mark as ignored

The "Mark as ignored" button is always available. This function will ignore the reject while not touching the token. Without modification, the token cannot be used anymore.

When the reject window opens, you will have these options:

From this window, select the "Ignore the reject" button.

Then, this window will pop up:
A: If you click on "Yes", you will ignore the reject. Caution: After this step, you will not be able to go back anymore.	B: If you click on "No", you will go back.

Once this step finished, this window opens:

Caution: See that the selected function is highlighted and all other functions are locked.

Error code grid

To help you to understand the errors, this is a grid of all possible errors for EFT (Electronic Funds Transfer).
900	Edit Reject
901	NSF (Debit Only)
902	Account not found
903	Payment Stopped/Recalled
905	Account Closed
907	No Debit Allowed
908	Funds Not Cleared (Debit Only)
909	Currency/Account Mismatch
910	Payor/Payee Deceased
911	Account Frozen
912	Invalid/Incorrect Account No.
914	Incorrect Payor/Payee Name
915	No Agreement Existed
916	Not According to Agreement – Personal
917	Agreement Revoked – Personal
918	No Confirmation/Pre-Notification – Personal
919	Not According to Agreement - Business
920	Agreement Revoked – Business
921	No Confirmation/Pre-Notification – Business
922	Customer Initiated Return
990	Institution in Default

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Document name: ProDon:Bank Rejections
Version : 5.0.3

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