Difference between revisions of "ProDon:Bank Rejections"

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{{Header_TOC}}<br>  
 
{{Header_TOC}}<br>  
  
−
<span style="color: rgb(255, 0, 0);">'''Caution&nbsp;: This document is currently revised, it is possible that some parts are missing or outdated.'''</span><br>
+
<span style="color: rgb(255, 0, 0);">'''CAUTION :'''</span> This function is only available from the '''version 5.0.3'''.
  
 
== Introduction  ==
 
== Introduction  ==
  
−
Sometimes, it happen that a direct debit PaySafe transaction may be rejected. A bank reject is at least a transferred or an untransferred transaction, linked to a commitment or not, linked to a direct debit PaySafe token. No matter the reject reason, the transaction will get an error code and you will have to process this rejection with the help of '''ProDon''''s functions. Depending of the bank reject type, you will get different possibilities. You must have the [[ProDon:Electronic_Transaction_Module_-_PaySafe|Electronic Transaction]] module to access bank rejection.  
+
Sometimes, it happens that a direct debit PaySafe transaction may be rejected. A bank reject is a transaction with a successful payment, which can be linked to a commitment, which is linked to a direct debit PaySafe token. No matter the reject reason, the transaction will get an error code and it will be necessary to process this rejection with the help of '''ProDon''''s functions. Depending of the bank reject type, the possibilities will be different. The [[ProDon:Electronic_Transaction_Module_-_PaySafe|Electronic Transaction]] module must be activated to access bank rejection.  
  
 
<br>
 
<br>
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| colspan="2" | [[File:ProDon5_Bank Rejections_001.png]]
 
| colspan="2" | [[File:ProDon5_Bank Rejections_001.png]]
 
|-
 
|-
−
| colspan="2" | At the opening of '''ProDon''', if you have bank rejects to import, this window will pop up.
+
| colspan="2" | At the opening of '''ProDon''', if there are bank rejects to import, this window will pop up.
  
 
|}
 
|}
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| colspan="2" | [[File:ProDon5_Bank Rejections_002.png]]
 
| colspan="2" | [[File:ProDon5_Bank Rejections_002.png]]
 
|-
 
|-
−
| colspan="2" | To process the bank rejects, you will have to go to the "Batch Processing" tab and select "Bank rejections".
+
| colspan="2" | To process the bank rejects, go to the "Batch Processing" tab and select "Bank rejections".
  
 
|}
 
|}
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| colspan="2" | [[File:ProDon5_Bank Rejections_004.png]]
 
| colspan="2" | [[File:ProDon5_Bank Rejections_004.png]]
 
|-
 
|-
−
| colspan="2" | In this window, you will see the "Import" button at the left. To import rejects, click on it.
+
| colspan="2" | In this window, there is the "Import" button at the left. To import rejects, click on it.
  
 
|}
 
|}
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|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> This option allows you to import all new bank rejects that have not already been imported.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> This option allows all new bank rejects that have not already been imported to be imported.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> This option allows you to import again bank reject in a precise lap of time.
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> This option allows bank rejects in a precise lap of time to be imported again.
  
 
|-
 
|-
−
| width="50%" |  
+
| colspan="2" |  
−
<span style="color: rgb(255, 0, 0);">'''C:'''</span> When you have finished, click on "Ok" to confirm the bank rejects to import.
+
<span style="color: rgb(255, 0, 0);">'''C:'''</span> When the choice is made, click on "Ok" to confirm the bank rejects to import.
−
 
 
  
 
|}
 
|}
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| colspan="2" | [[File:ProDon5_Bank Rejections_006.png]]
 
| colspan="2" | [[File:ProDon5_Bank Rejections_006.png]]
 
|-
 
|-
−
| colspan="2" | To process a reject, you will have to select the reject that you want to process in this window. Be sure that you have hilighted the [[File:ProDon5_Bank Rejections_005.png]] button to only display the unprocessed rejects.  
+
| colspan="2" | To process a reject, select the reject to process in this window. Be sure that the [[File:ProDon5_Bank Rejections_005.png]] button is highlighted to only display the unprocessed rejections.  
  
  
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | After you double-clicked on a bank reject, this window will open:  
+
| colspan="2" | After double-clicking on a bank reject, this window will open:  
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_009.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_009.png]]
 
|-
 
|-
−
| colspan="2" | This window content all operations applicable on a reject. The blue buttons are the one you can apply on the current rejection, the gray buttons are locked because they are not applicable.  
+
| colspan="2" | This window contains all operations applicable on a reject. The blue buttons are the ones that can be applied to the current rejection, the grey buttons are locked because they are not applicable.  
  
 
|-
 
|-
−
| colspan="2" |'''CAUTION:''' The processing of a reject is an irreversible action.  
+
| colspan="2" |'''CAUTION: The processing of a reject is an irreversible action. '''
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | The "Explanations of operations" button will allow you to get explanations about operation available. When you click on it, this window will open:  
+
| colspan="2" | The "Explanations of operations" button will display explanations about available operations. By putting the mouse pointer over a button will give a hint to explain what it will do. See below:  
  
 
|-
 
|-
−
| colspan="2" | [[File:ProDon5_Bank Rejections_007.png]]
+
| colspan="2" | [[File:ProDon5_Bank Rejections_008.png]]
 
|-
 
|-
−
| colspan="2" | Furthermore, placing the mouse pointer on the button will give you a hint to explain the operation. See below:  
+
| colspan="2" | Furthermore, when clicking on the "Explanations of operations" button, this window will open:  
  
 
|-
 
|-
−
| colspan="2" | [[File:ProDon5_Bank Rejections_008.png]]
+
| colspan="2" | [[File:ProDon5_Bank Rejections_007.png]]  
  
 
|}
 
|}
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== Cancel all transactions  ==
 
== Cancel all transactions  ==
  
−
The "Cancel all transactions" button is available as soon as there is at least a transaction without commitment. For example, a client make a donation directly on your website, but this donation is not linked to a commitment. This function will cancel all transactions related to a precise token.  
+
The "Cancel all transactions" button is available as soon as there is at least one transaction without commitment. For example, a client makes a donation directly on the website of the organization, but this donation is not linked to a commitment and is rejected. This function will cancel all untransferred transactions and all rejected transactions related to a precise token.  
  
  
−
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
+
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"  
 
|-
 
|-
  
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|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will move to the next step.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will move back to the last step.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back to the last step.  
  
 
|}
 
|}
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| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> In this window, you must select a reason to process the reject. Once you chose, click on "Ok". After this step, all transaction will be cancelled.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> In this window, select a reason to process the reject. Once the reason is selected, click on "Ok". After this step, all transactions linked to this token will be cancelled. <br>
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.
+
 
 +
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.
  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> You will not be able to touch this window. Its use is to show you the processing of the operation.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> This window cannot be selected. It is used to show the processing of the operation.  
  
 
|}  
 
|}  
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|-
 
|-
−
| colspan="2" | Once all the steps are finished, this window will open:  
+
| colspan="2" | Once all steps finished, this window will be displayed:  
  
 
|-
 
|-
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== Cancel all transactions and reactivate the [[ProDon:Lexicon|token]]  ==
 
== Cancel all transactions and reactivate the [[ProDon:Lexicon|token]]  ==
  
−
The "Cancel all transactions and reactivate the [[ProDon:Lexicon|token]] is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment comes on Non-Sufficient Funds (NSF) in the client's account for his/her commitment. This function will cancel all transactions linked to this token and it will reactivate it. By reactivating it, it will be usable again.  
+
The "Cancel all transactions and reactivate the [[ProDon:Lexicon|token]]" is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment comes on Non-Sufficient Funds (NSF) in the client's account for his/her commitment. This function will cancel all untransferred transactions and all rejected transactions  linked to this token and it will reactivate it. By reactivating it, it will be usable again.  
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window open, you will have these options:  
+
| colspan="2" | When the reject window open, these are the available options :  
−
Quand la fenêtre du rejet ouvre, vous aurez ces options :
+
 
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_014.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_014.png]]
 
|-
 
|-
−
| colspan="2" | To cancel all transaction and reactivate the token, you must select the button in question.  
+
| colspan="2" | From this window, select the "Cancel all transaction and reactivate the token" button.  
  
 
|}
 
|}
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|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you clik on "No", you will go to the last step.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back to the last step.  
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | So, these 2 windows will pop-up:  
+
| colspan="2" | So, these 2 windows will pop up:  
  
 
|-
 
|-
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| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> in this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be reactivated.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> In this window, select a reason to process the reject. Once a reason is selected, click on "Ok". After this step, all transaction will be cancelled and the token will be reactivated.  
  
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.  
+
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> You will not be able to touch this window. Its use is to show you the processing of the operation.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> This window cannot be selected. Its use is to show the processing of the operation.  
  
 
|}  
 
|}  
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== Cancel all transactions and replace the token  ==
 
== Cancel all transactions and replace the token  ==
  
−
The "Cancel all transaction and replace the token" button is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment create a reject telling the account is closed. This function will cancel all transaction linked to this token and replace it. You will have to enter new bank information to link a new account to the client.
+
The "Cancel all transaction and replace the token" button is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment create a reject telling the account is closed. This function will cancel all untransferred transactions and all rejected transactions linked to this token and replace it. The new bank information will have to be entered to link a new account to the client.
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window open, you will have these options:  
+
| colspan="2" | When the reject window open, these are the available options:  
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_019.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_019.png]]
 
|-
 
|-
−
| colspan="2" | To cancel all transactions and replace the token, you must select the button in question.  
+
| colspan="2" | From this window, select the "Cancel all transactions and replace the token" button.  
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, after you have clicked on the button, this window opens:  
+
| colspan="2" | Then, after clicking on the button, this window opens:  
  
 
|-
 
|-
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|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back to the last step.
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back to the last step.
  
 
|}
 
|}
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| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> In this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be replaced.
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> In this window, select a reason to process the reject. Once a reason is selected, click on "Ok". After this step, all transactions will be cancelled and the token will be replaced.
  
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.  
+
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> You will not be able to touch this window. Its use is to show you the processing of the operation.
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> This window cannot be selected. Its use is to show the processing of the operation.
  
 
|}  
 
|}  
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this page opens to allow you to create a new token which will replace the old one:  
+
| colspan="2" | Then, this page opens to allow a new token to be created to replace the old one:  
  
 
|-
 
|-
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|-
 
|-
  
−
| colspan="2" | You must enter the bank information of the client to continue.  
+
| colspan="2" | The bank information of the client must be entered to continue.  
  
 
|}  
 
|}  
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|-
 
|-
−
| colspan="2" | Once all steps finished, this window opens:  
+
| colspan="2" | Once all steps finished, this window will be displayed:  
  
 
|-
 
|-
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== Renew the transactions and reactivate the token  ==
 
== Renew the transactions and reactivate the token  ==
  
−
The "Renew the transactions and reactivate the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client add some money in his account, he contact you to tell you to redo the transaction in the same account. This function will redo the transactions and reactivate the token. These transactions will be passed in the same account.  
+
The "Renew the transactions and reactivate the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client adds some money to his account, he contacts the organization to tell to redo the transaction in the same account. This function will redo all untransferred transactions and all rejected transactions and reactivate the token. These transactions will be passed in the same account.  
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window open, you will have these options:  
+
| colspan="2" | When the reject window open, these are the available options:  
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_025.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_025.png]]
 
|-
 
|-
−
| colspan="2" | To renew the transactions and reactivate the token, you must select the button in question.  
+
| colspan="2" | From this window, select the "Renew the transactions and reactivate the token" button.  
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this window will pop-up:
+
| colspan="2" | Then, this window will pop up:
  
 
|-
 
|-
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| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step. After this step, the transactions will be renewed  and the token will be reactivated.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step. After this step, the transactions will be renewed  and the token will be reactivated.  
  
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.  
+
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back to the last step.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back to the last step.  
  
 
|}  
 
|}  
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | So, this message will pop-up to confirm the reactivation of the token:  
+
| colspan="2" | So, this message will pop up to confirm the reactivation of the token:  
  
 
|-
 
|-
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== Renew the transactions and replace the token  ==
 
== Renew the transactions and replace the token  ==
  
−
The "Renew the transactions and replace the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client has change his account and contact you to give his new information and tells you taht you can redo the transaction in this new account. This function will redo the transactions and will replace the token. Then, the transactions will be done in this new account.
+
The "Renew the transactions and replace the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client has changed his account and contacted the organization to give his new information and tells that the transaction can be done in this new account. This function will redo all untransferred transactions and all rejected transactions and will replace the token. Then, the transactions will be done in this new account.
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window open, you will have these options:
+
| colspan="2" | When the reject window open, these are the available options:
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_029.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_029.png]]
 
|-
 
|-
−
| colspan="2" | To renew the transactions and replace the token, you must select the button in question.  
+
| colspan="2" | From this window, select the "Renew the transactions and replace the token" button.  
  
 
|}
 
|}
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|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step.
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step.
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back.  
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this page opens to allow you to create a new token which will replace the old one:  
+
| colspan="2" | Then, this page opens to allow a new token to be create to replace the old one:  
  
 
|-
 
|-
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|-
 
|-
  
−
| colspan="2" | You must enter the bank information of the client to continue.  
+
| colspan="2" | The bank information of the client must be entered to continue.  
  
 
|}  
 
|}  
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|-
 
|-
−
| colspan="2" | Once all steps finished, this window opens:  
+
| colspan="2" | Once all steps finished, this window will be displayed:  
  
 
|-
 
|-
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== Reactivate the token  ==
 
== Reactivate the token  ==
  
−
The "Reactivate the token" is available as soon as there is a commitment without transaction. For example, the transaction has been rejected, the client contact you to cancel it, but she ask you to keep the same bank information, so you must reactivate them.  
+
The "Reactivate the token" is available as soon as there is a commitment without transaction. For example, the transaction has been rejected, the client contact the organization to cancel it, but she asks to keep the same bank information, so they must be reactivated.  
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window opens, you will have these options:  
+
| colspan="2" | When the reject window opens, these are the available options:  
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_032.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_032.png]]
 
|-
 
|-
−
| colspan="2" | To reactivate the token,you must select the button in question.  
+
| colspan="2" | From this window, select the "Reactivate the token" button.  
  
 
|}
 
|}
Line 528: Line 528:
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step. After this step, the token will be reactivated.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step. After this step, the token will be reactivated.  
  
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.  
+
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back.  
  
  
Line 540: Line 540:
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this message will pop-up to confirm the token reactivation:
+
| colspan="2" | Then, this message will pop up to confirm the token reactivation:
  
 
|-
 
|-
Line 554: Line 554:
  
 
|-
 
|-
−
| colspan="2" | Once all step finished, this window will open:
+
| colspan="2" | Once all step finished, this window will be displayed:
  
 
|-
 
|-
Line 569: Line 569:
 
== Replace the token  ==
 
== Replace the token  ==
  
−
The "Replace the token" button is available as soon as there is a commitment and no transaction. For example, the transaction has been rejected, the client, which is having a commitment with your organization, contact you to cancel the transaction and he gives you new bank information for the next transactions of the commitment. This function will replace the token to change the bank information of this commitment.  
+
The "Replace the token" button is available as soon as there is a commitment and no transaction. For example, the transaction has been rejected, the client, which is having a commitment with the organization, contact the organization to cancel the transaction and he gives his new bank information for the next transactions of the commitment. This function will replace the token to change the bank information of this commitment.  
  
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window opens, you will have these options:
+
| colspan="2" | When the reject window opens, these are the available options:
  
 
|-
 
|-
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_036.png]]
 
| colspan="2" | [[File:ProDon5_Bank_Rejections_036.png]]
 
|-
 
|-
−
| colspan="2" | To replace the token, you must select the button in question.  
+
| colspan="2" | From this window, select the "Replace the token" button.  
  
 
|}
 
|}
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this window pop-up:  
+
| colspan="2" | Then, this window pops up:  
  
 
|-
 
|-
Line 593: Line 593:
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will continue to the next step.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will continue to the next step.
 +
 
 +
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back.  
  
 
|}  
 
|}  
Line 603: Line 605:
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | Then, this page opens to allow you to create a new token which will replace the old one:  
+
| colspan="2" | Then, this page opens to allow a new token to be created to replace the old one:  
  
 
|-
 
|-
Line 609: Line 611:
 
|-
 
|-
  
−
| colspan="2" | You must enter the bank information of the client to continue.  
+
| colspan="2" | The bank information of the client must be entered to continue.  
  
 
|}  
 
|}  
Line 630: Line 632:
  
 
|-
 
|-
−
| colspan="2" | Once all step finished, this window will open:  
+
| colspan="2" | Once all step finished, this window will be displayed:  
 
|-
 
|-
  
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{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="200" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | When the reject window opens, you will have these options:  
+
| colspan="2" | When the reject window opens, these are the available options:  
  
 
|-
 
|-
Line 653: Line 655:
 
|-
 
|-
 
|-
 
|-
−
| colspan="2" | To ignore the reject, you must select the button in question.  
+
| colspan="2" | From this window, select the "Ignore the reject" button.  
  
 
|}
 
|}
Line 663: Line 665:
 
|-
 
|-
  
−
| colspan="2" | Then, this window will pop-up:  
+
| colspan="2" | Then, this window will pop up:  
  
 
|-
 
|-
Line 670: Line 672:
 
|-
 
|-
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''A:'''</span> If you click on "Yes", you will ignore the reject.  
+
<span style="color: rgb(255, 0, 0);">'''A:'''</span> Clicking on "Yes" will ignore the reject.  
  
−
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, you will not be able to go back anymore.  
+
<span style="color: rgb(255, 0, 0);">'''Caution:'''</span> After this step, it will be impossible to go back.  
  
 
| width="50%" |  
 
| width="50%" |  
−
<span style="color: rgb(255, 0, 0);">'''B:'''</span> If you click on "No", you will go back.  
+
<span style="color: rgb(255, 0, 0);">'''B:'''</span> Clicking on "No" will go back.  
  
 
|}
 
|}
Line 686: Line 688:
 
| colspan="2" | Once this step finished, this window opens:  
 
| colspan="2" | Once this step finished, this window opens:  
  
−
|-
 
 
|-
 
|-
  
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{| width="400" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="400" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
−
| colspan="2" | To help you to understand the errors, this is a grid of all possible errors for EFT (Electronic Funds Transfer).  
+
| colspan="2" | To help understanding the errors, this is a grid of all possible errors for EFT (Electronic Funds Transfer).  
 
|-
 
|-
 
| colspan="2" |
 
| colspan="2" |

Latest revision as of 11:20, 23 February 2017

Bank Rejections

CAUTION : This function is only available from the version 5.0.3.

Introduction

Sometimes, it happens that a direct debit PaySafe transaction may be rejected. A bank reject is a transaction with a successful payment, which can be linked to a commitment, which is linked to a direct debit PaySafe token. No matter the reject reason, the transaction will get an error code and it will be necessary to process this rejection with the help of ProDon's functions. Depending of the bank reject type, the possibilities will be different. The Electronic Transaction module must be activated to access bank rejection.



Importing bank rejections

ProDon5 Bank Rejections 001.png
At the opening of ProDon, if there are bank rejects to import, this window will pop up.


ProDon5 Bank Rejections 002.png
To process the bank rejects, go to the "Batch Processing" tab and select "Bank rejections".



ProDon5 Bank Rejections 004.png
In this window, there is the "Import" button at the left. To import rejects, click on it.


So, this window will open:
ProDon5 Bank Rejections 003.png

A: This option allows all new bank rejects that have not already been imported to be imported.

B: This option allows bank rejects in a precise lap of time to be imported again.

C: When the choice is made, click on "Ok" to confirm the bank rejects to import.


ProDon5 Bank Rejections 006.png
To process a reject, select the reject to process in this window. Be sure that the ProDon5 Bank Rejections 005.png button is highlighted to only display the unprocessed rejections.



After double-clicking on a bank reject, this window will open:
ProDon5 Bank Rejections 009.png
This window contains all operations applicable on a reject. The blue buttons are the ones that can be applied to the current rejection, the grey buttons are locked because they are not applicable.
CAUTION: The processing of a reject is an irreversible action.


The "Explanations of operations" button will display explanations about available operations. By putting the mouse pointer over a button will give a hint to explain what it will do. See below:
ProDon5 Bank Rejections 008.png
Furthermore, when clicking on the "Explanations of operations" button, this window will open:
ProDon5 Bank Rejections 007.png


Cancel all transactions

The "Cancel all transactions" button is available as soon as there is at least one transaction without commitment. For example, a client makes a donation directly on the website of the organization, but this donation is not linked to a commitment and is rejected. This function will cancel all untransferred transactions and all rejected transactions related to a precise token.


ProDon5 Bank Rejections 010.png
From this window, click on "Cancel all transactions".


Then, this window will open:
ProDon5 Bank Rejections 011.png

A: Clicking on "Yes" will continue to the next step.

B: Clicking on "No" will go back to the last step.



So, these 2 windows will pop-up:
ProDon5 Bank Rejections 012.png

A: In this window, select a reason to process the reject. Once the reason is selected, click on "Ok". After this step, all transactions linked to this token will be cancelled.

Caution: After this step, it will be impossible to go back.


B: This window cannot be selected. It is used to show the processing of the operation.


Once all steps finished, this window will be displayed:
ProDon5 Bank Rejections 013.png
Caution: See that the selected function is highlighted and all other functions are locked.


Cancel all transactions and reactivate the token

The "Cancel all transactions and reactivate the token" is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment comes on Non-Sufficient Funds (NSF) in the client's account for his/her commitment. This function will cancel all untransferred transactions and all rejected transactions linked to this token and it will reactivate it. By reactivating it, it will be usable again.

When the reject window open, these are the available options :
ProDon5 Bank Rejections 014.png
From this window, select the "Cancel all transaction and reactivate the token" button.



Then, after clicking on the button, this window will open:
ProDon5 Bank Rejections 015.png

A: Clicking on "Yes" will continue to the next step.

B: Clicking on "No" will go back to the last step.


So, these 2 windows will pop up:
ProDon5 Bank Rejections 016.png

A: In this window, select a reason to process the reject. Once a reason is selected, click on "Ok". After this step, all transaction will be cancelled and the token will be reactivated.

Caution: After this step, it will be impossible to go back.


B: This window cannot be selected. Its use is to show the processing of the operation.


Then, this message will appear to confirm the token reactivation:
ProDon5 Bank Rejections 017.png
Click on "Ok" to continue.


Once all steps finished, this window will be displayed:
ProDon5 Bank Rejections 018.png
Caution: See that the selected function is highlighted and all other functions are locked.


Cancel all transactions and replace the token

The "Cancel all transaction and replace the token" button is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment create a reject telling the account is closed. This function will cancel all untransferred transactions and all rejected transactions linked to this token and replace it. The new bank information will have to be entered to link a new account to the client.

When the reject window open, these are the available options:
ProDon5 Bank Rejections 019.png
From this window, select the "Cancel all transactions and replace the token" button.



Then, after clicking on the button, this window opens:
ProDon5 Bank Rejections 020.png

A: Clicking on "Yes" will continue to the next step.

B: Clicking on "No" will go back to the last step.


So, these 2 windows open:
ProDon5 Bank Rejections 021.png

A: In this window, select a reason to process the reject. Once a reason is selected, click on "Ok". After this step, all transactions will be cancelled and the token will be replaced.

Caution: After this step, it will be impossible to go back.

B: This window cannot be selected. Its use is to show the processing of the operation.



Then, this page opens to allow a new token to be created to replace the old one:
ProDon5 Bank Rejections 022.png
The bank information of the client must be entered to continue.



The validation page is displayed if the information entered before are valid:
ProDon5 Bank Rejections 023.png


Once all steps finished, this window will be displayed:
ProDon5 Bank Rejections 024.png
Caution: See that the selected function is highlighted and all other functions are locked.


Renew the transactions and reactivate the token

The "Renew the transactions and reactivate the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client adds some money to his account, he contacts the organization to tell to redo the transaction in the same account. This function will redo all untransferred transactions and all rejected transactions and reactivate the token. These transactions will be passed in the same account.

When the reject window open, these are the available options:
ProDon5 Bank Rejections 025.png
From this window, select the "Renew the transactions and reactivate the token" button.


Then, this window will pop up:
ProDon5 Bank Rejections 026.png

A: Clicking on "Yes" will continue to the next step. After this step, the transactions will be renewed and the token will be reactivated.

Caution: After this step, it will be impossible to go back.

B: Clicking on "No" will go back to the last step.


So, this message will pop up to confirm the reactivation of the token:
ProDon5 Bank Rejections 027.png
Click on "Ok" to continue.




Once all steps finished, this window will be displayed:
ProDon5 Bank Rejections 028.png
Caution: See that the selected function is highlighted and all other functions are locked.


Renew the transactions and replace the token

The "Renew the transactions and replace the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client has changed his account and contacted the organization to give his new information and tells that the transaction can be done in this new account. This function will redo all untransferred transactions and all rejected transactions and will replace the token. Then, the transactions will be done in this new account.

When the reject window open, these are the available options:
ProDon5 Bank Rejections 029.png
From this window, select the "Renew the transactions and replace the token" button.



Then, after clicking on the button, this window will open:


ProDon5 Bank Rejections 030.png

A: Clicking on "Yes" will continue to the next step.

B: Clicking on "No" will go back.



Then, this page opens to allow a new token to be create to replace the old one:
ProDon5 Bank Rejections 022.png
The bank information of the client must be entered to continue.



The validation page is displayed if the information entered before are valid:
ProDon5 Bank Rejections 023.png


Once all steps finished, this window will be displayed:
ProDon5 Bank Rejections 031.png
Caution: See that the selected function is highlighted and all other functions are locked.


Reactivate the token

The "Reactivate the token" is available as soon as there is a commitment without transaction. For example, the transaction has been rejected, the client contact the organization to cancel it, but she asks to keep the same bank information, so they must be reactivated.

When the reject window opens, these are the available options:
ProDon5 Bank Rejections 032.png
From this window, select the "Reactivate the token" button.


Then, this window opens:
ProDon5 Bank Rejections 033.png

A: Clicking on "Yes" will continue to the next step. After this step, the token will be reactivated.

Caution: After this step, it will be impossible to go back.

B: Clicking on "No" will go back.


Then, this message will pop up to confirm the token reactivation:
ProDon5 Bank Rejections 034.png
Click on "Ok" to continue.


Once all step finished, this window will be displayed:
ProDon5 Bank Rejections 035.png
Caution: See that the selected function is highlighted and all other functions are locked.



Replace the token

The "Replace the token" button is available as soon as there is a commitment and no transaction. For example, the transaction has been rejected, the client, which is having a commitment with the organization, contact the organization to cancel the transaction and he gives his new bank information for the next transactions of the commitment. This function will replace the token to change the bank information of this commitment.

When the reject window opens, these are the available options:
ProDon5 Bank Rejections 036.png
From this window, select the "Replace the token" button.


Then, this window pops up:
ProDon5 Bank Rejections 037.png

A: Clicking on "Yes" will continue to the next step.

Caution: After this step, it will be impossible to go back.

B: Clicking on "No" will go back.


Then, this page opens to allow a new token to be created to replace the old one:
ProDon5 Bank Rejections 022.png
The bank information of the client must be entered to continue.



The validation page is displayed if the information entered before are valid:
ProDon5 Bank Rejections 023.png


Once all step finished, this window will be displayed:
ProDon5 Bank Rejections 038.png
Caution: See that the selected function is highlighted and all other functions are locked.


Mark as ignored

The "Mark as ignored" button is always available. This function will ignore the reject while not touching the token. Without modification, the token cannot be used anymore.

When the reject window opens, these are the available options:
ProDon5 Bank Rejections 039.png
From this window, select the "Ignore the reject" button.



Then, this window will pop up:
ProDon5 Bank Rejections 040.png

A: Clicking on "Yes" will ignore the reject.

Caution: After this step, it will be impossible to go back.

B: Clicking on "No" will go back.


Once this step finished, this window opens:
ProDon5 Bank Rejections 041.png
Caution: See that the selected function is highlighted and all other functions are locked.


Error code grid

To help understanding the errors, this is a grid of all possible errors for EFT (Electronic Funds Transfer).
900

Edit Reject

901

NSF (Debit Only)

902

Account not found

903

Payment Stopped/Recalled

905

Account Closed

907

No Debit Allowed

908

Funds Not Cleared (Debit Only)

909

Currency/Account Mismatch

910

Payor/Payee Deceased

911

Account Frozen

912

Invalid/Incorrect Account No.

914

Incorrect Payor/Payee Name

915

No Agreement Existed

916

Not According to Agreement – Personal

917

Agreement Revoked – Personal

918

No Confirmation/Pre-Notification – Personal

919

Not According to Agreement - Business

920

Agreement Revoked – Business

921

No Confirmation/Pre-Notification – Business

922

Customer Initiated Return

990

Institution in Default


Document name: ProDon:Bank Rejections
Version : 5.0.3


Retrieved from "http://wikien.logilys.com/index.php?title=ProDon:Bank_Rejections&oldid=8697"