Difference between revisions of "ProDon:Client file's eReceipt options"

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== Introduction  ==
 
== Introduction  ==
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The eReceipt Module allows the receipt to be massively sent by email.
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The eReceipt Module allows the receipt to be sent by email.  
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Le module de Reçus électroniques permet d’envoyer les reçus massivement par courriel.
 
  
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The sent email with the receipt may be used as thank-you, the same as the thank-you letters (Master documents) and the integrated thank-you. It is even possible to customize the thank-you depending on the occasion or the activity for which the receipt has been sent.  
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Some options are available to determine if the clients wish to receive their receipts by email, and if they agree, to which email the receipt must be sent.
  
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Le courriel envoyé avec le reçu peut être utilisé comme remerciement, au même titre que les lettres de remerciements (documents maîtres) et les remerciements intégrés. Il est également possible de personnaliser le remerciement en fonction de l’occasion ou l’activité pour laquelle le reçu est envoyé.
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The present document explains in detail how to use the different functions of the client file.
  
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Some options are available for the purpose of determining, for each client, if they wish to receive their receipts by email, and if yes, to which email the receipt must be sent.
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== Client file's options ==
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In the client file, there are 2 options linked to the eReceipt Module.  
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Certaines options sont disponibles afin de déterminer, pour chaque client, s’il désire recevoir ses reçus électroniquement, et si oui, à quelle adresse courriel le reçu doit lui être envoyé.
 
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The present document explains in detail how to use the different functions of the client file.
 
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Le document présent explique en détail comment utiliser ces différentes fonctionnalités de la fiche client.
 
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== Client file's options / Options de la fiche client ==
 
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In the client file, there are 2 options linked to the eReceipt module.
 
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Dans la fiche client, il existe 2 options liées au module de Reçus électroniques.
 
 
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<br>
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- The first option allows the selection of the client preference for their receipt format (electronic or paper). <br>
  
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- The first option allows the selection of the client preference for their receipt format (electronic or paper). <br>
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- The second option allows the selection of the email to use when a client wishes to receive their receipt by email. <br>
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La première option permet de sélectionner la préférence du client pour le format de ses reçus (électroniques ou papier). <br>
 
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- The second option allows the determination of the email to use when a client wish to receive their receipt by email.  
 
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La deuxième option permet de déterminer le courriel à utiliser lorsqu’un client désire recevoir ses reçus électroniquement.
 
  
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=== <u> Preferred option for the receipt format / Option de préférence du format des reçus</u> ===
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=== <u> Preferred option for the receipt format </u> ===
  
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In each client file, it is possible to determine if they desire to receive their receipt by email or by paper. This option is in the "Add. Info." tab of the client file.  
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In the file of every client, it is available to select if they wish to receive their receipt by email or paper. This option is in the "Add. Info." tab of the client file.  
  
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Dans la fiche de chaque client, il est possible de déterminer s’il désire recevoir ses reçus par courriel ou papier. Cette option se trouve dans l’onglet « Info. Sup. » de la fiche client.
 
  
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
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| width="50%" | <span style="color: rgb(255, 0, 0);">'''A:'''</span>  
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| width="50%" | <span style="color: rgb(255, 0, 0);">'''A:'''</span> By selecting the "Yes" option, the client will automatically receive all their receipts electronically, if the occasions/activities for the one they do their transaction is configured accordingly. For more information about the eReceipt configuration in the occasions/activities, [[ProDon:The eReceipt configuration|click here]].
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By selecting the "Yes" option, the client will automatically receive all their receipt electronically, if the occasions/activities for which they do their transaction are consequently configured. For more information about the eReceipt configuration in the occasions/activities, [[ProDon:The eReceipt configuration|click here]].
 
  
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En sélectionnant l’option « Oui », le client recevra automatiquement tous ses reçus électroniquement, si les occasions/activités pour lesquelles il fait sa transaction sont configurées en conséquence. Pour plus d’information sur la configuration des reçus électroniques dans les occasions/activités, [[ProDon:Configuration_du_reçu_électronique|cliquer ici]].
 
 
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'''NOTE:''' If the "Yes" option is selected,  
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'''NOTE:''' If the "Yes" option is selected, the user will have to determine to which email address the receipt will have to be sent. To learn how to select the right email address for the receipt, please read the section [[ProDon:Client_file%27s_eReceipt_options#Selection_of_the_email_to_use_for_the_eReceipts|"Selection of the email to use for the eReceipts"]] of this document.
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| <span style="color: rgb(255, 0, 0);">'''B:'''</span> By selecting the "No" option, the client will automatically receive all of their receipts in paper format, no matter the configuration of the occasions/activities for which they do their transactions.
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'''NOTE :''' Si l’option « Oui » est sélectionnée, il faudra également déterminer à quelle adresse courriel le reçu devra être acheminé. Pour savoir comment sélectionner la bonne adresse courriel pour les reçus, consulter la section <br> [[ProDon:Options_de_re%C3%A7us_%C3%A9lectroniques_dans_la_fiche_client#S.C3.A9lection_du_courriel_.C3.A0_utiliser_pour_les_re.C3.A7us_.C3.A9lectroniques|« Sélection du courriel à utiliser pour les reçus électroniques »]] du document présent.
 
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| <span style="color: rgb(255, 0, 0);">'''B :'''</span> En sélectionnant l’option « Non », le client recevra automatiquement tous ses reçus en format papier, peu importe la configuration des occasions/activités pour lesquelles il fait ses transactions.
 
 
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| colspan="2" | <span style="color: rgb(255, 0, 0);">'''C :'''</span> En sélectionnant l’option « Poser la question (inconnu) », ProDon demandera si un reçu électronique ou papier doit être envoyé au client lors de la saisie de transactions.
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| colspan="2" | <span style="color: rgb(255, 0, 0);">'''C:'''</span> By selecting the "Ask the question (unknown)" option, ProDon will ask what kind of receipt (eReceipt or paper) must be sent to the client when entering a transaction.  
  
 
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=== <u>Sélection du courriel à utiliser pour les reçus électroniques</u> ===
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=== <u>Selection of the email to use for the eReceipts </u> ===
  
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Si les options de reçus électroniques sont à « Oui » ou à « Poser la question (inconnu) » pour le client, il faudra indiquer à quelle adresse courriel les reçus doivent être acheminés.
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If the eReceipt options are at "Yes" or at "Ask the question (unknown)" for the client, the user will have to indicate to which email address the receipts must be sent.  
  
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Si le client a une seule adresse courriel dans sa fiche client, le reçu sera évidemment envoyé automatiquement à cette adresse courriel.
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If the client has only one email address in their client file, the receipt will be automatically sent to this email address.  
  
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Par contre, si le client a plusieurs adresses courriel dans sa fiche, il faudra déterminer à quelle adresse le reçu doit être acheminé.
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Alternatively, if the client has several email addresses in their file, the user will have to select to which address the receipt must be sent.
  
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La sélection du courriel pour les reçus s’effectue à partir de l’onglet « Info. principales » de la fiche client, dans la section « Moyens de communication ».
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The selection of the email for receipts is done from the "Main Info." tab of the client file, in the "Means of communication" section.  
  
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
|-
 
|-
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| colspan="2" |[[File:ProDon5_eReceipt_options_from_the_client_file_003.png]]
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|-
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| colspan="2" | To verify if an email for receipt is selected, the means of communication must be displayed in grid display mode. If the display is in "Quick entry mode", click on the [[File:Form group button.png]] button to switch the display.
  
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Once in "Grid mode", the "Email for receipts" column shows which email is currently selected for the receipts. If no email is checked, double-click on the email to identify as email for receipts.
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| colspan="2" |[[File:ProDon5_eReceipt_options_from_the_client_file_002.png]]
 
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| colspan="2" | Pour vérifier si un courriel pour reçus est sélectionné, les moyens de communication doivent être affichés en mode grille. Si l’affichage est en « mode saisie rapide », cliquer sur le bouton [[Fichier:Bouton groupes de formulaires.png]] afin de modifier l’affichage.
 
  
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Une fois en « mode grille », la colonne « Courriel pour reçus » indique quel courriel est actuellement sélectionné pour les reçus. Si aucun courriel n’est coché, double-cliquer sur le courriel afin de l’identifier comme courriel pour les reçus.
 
 
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|}
  
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
 
{| width="20%" cellspacing="1" cellpadding="1" border="1" class="wikitable"
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| colspan="2" | Après avoir double-cliqué sur le courriel à identifier comme courriel pour les reçus, la fenêtre suivante s’ouvre.
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| colspan="2" | After double-clicking on the email to identify as email for receipts, the following window will open.  
 
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|-
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| colspan="2" |[[File:ProDon5_eReceipt_options_from_the_client_file_003.png]]  
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| colspan="2" |[[File:ProDon5_eReceipt_options_from_the_client_file_004.png]]  
 
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| Cocher la case « courriel pour les reçus », puis cliquer sur « Confirmer la modification ». Ce sera alors ce courriel qui sera utilisé comme courriel pour les reçus.
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| Check the "email for receipts" box, then click on "Confirm Edit". This will become the email which will be used as email for receipts.  
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{{Footer_ProDon_Version|5.0.3.4}}<br>
 
{{Footer_ProDon_Version|5.0.3.4}}<br>

Latest revision as of 10:57, 14 June 2017

Client file's eReceipt options

CAUTION: This document is currently being revised, it may be possible that some parts are missing or outdated


Introduction

The eReceipt Module allows the receipt to be sent by email.

Some options are available to determine if the clients wish to receive their receipts by email, and if they agree, to which email the receipt must be sent.

The present document explains in detail how to use the different functions of the client file.

Client file's options

In the client file, there are 2 options linked to the eReceipt Module.
- The first option allows the selection of the client preference for their receipt format (electronic or paper).

- The second option allows the selection of the email to use when a client wishes to receive their receipt by email.

Preferred option for the receipt format

In the file of every client, it is available to select if they wish to receive their receipt by email or paper. This option is in the "Add. Info." tab of the client file.


ProDon5 eReceipt options from the client file 001.png
A: By selecting the "Yes" option, the client will automatically receive all their receipts electronically, if the occasions/activities for the one they do their transaction is configured accordingly. For more information about the eReceipt configuration in the occasions/activities, click here.


NOTE: If the "Yes" option is selected, the user will have to determine to which email address the receipt will have to be sent. To learn how to select the right email address for the receipt, please read the section "Selection of the email to use for the eReceipts" of this document.


B: By selecting the "No" option, the client will automatically receive all of their receipts in paper format, no matter the configuration of the occasions/activities for which they do their transactions.


C: By selecting the "Ask the question (unknown)" option, ProDon will ask what kind of receipt (eReceipt or paper) must be sent to the client when entering a transaction.

Selection of the email to use for the eReceipts

If the eReceipt options are at "Yes" or at "Ask the question (unknown)" for the client, the user will have to indicate to which email address the receipts must be sent.

If the client has only one email address in their client file, the receipt will be automatically sent to this email address.

Alternatively, if the client has several email addresses in their file, the user will have to select to which address the receipt must be sent.

The selection of the email for receipts is done from the "Main Info." tab of the client file, in the "Means of communication" section.

ProDon5 eReceipt options from the client file 003.png
To verify if an email for receipt is selected, the means of communication must be displayed in grid display mode. If the display is in "Quick entry mode", click on the Form group button.png button to switch the display.

Once in "Grid mode", the "Email for receipts" column shows which email is currently selected for the receipts. If no email is checked, double-click on the email to identify as email for receipts.

After double-clicking on the email to identify as email for receipts, the following window will open.
ProDon5 eReceipt options from the client file 004.png
Check the "email for receipts" box, then click on "Confirm Edit". This will become the email which will be used as email for receipts.


Document name: ProDon:Client file's eReceipt options
Version : 5.0.3.4


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