ProDon:Bank Rejections

Bank Rejections

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Caution : This document is currently revised, it is possible that some parts are missing or outdated.

Introduction

Sometimes, it happen that a direct debit PaySafe transaction may be rejected. A bank reject is at least a transferred or an untransferred transaction, linked to a commitment or not, linked to a direct debit PaySafe token. No matter the reject reason, the transaction will get an error code and you will have to process this rejection with the help of ProDon's functions. Depending of the bank reject type, you will get different possibilities. You must have the Electronic Transaction module to access bank rejection.

Importing bank rejections

At the opening of ProDon, if you have bank rejects to import, this window will pop up.

To process the bank rejects, you will have to go to the "Batch Processing" tab and select "Bank rejections". .

In this window, you will see the "Import" button at the left. To import rejects, click on it.

A: This option allows you to import all new bank rejects that have not already been imported.	B: This option allows you to import again bank reject in a precise lap of time.
C: When you have finished, click on "Ok" to confirm the bank rejects to import.

To process a reject, you will have to select the reject that you want to process in this window. Be sure that you have hilighted the button to only display the unprocessed rejects.

After you double-clicked on a bank reject, this window will open:

This window content all operations applicable on a reject. The blue buttons are the one you can apply on the current rejection, the gray buttons are locked because they are not applicable.

CAUTION: The processing of a reject is an irreversible action.

The "Explanations of operations" button will allow you to get explanations about operation available. When you click on it, this window will open:

Furthermore, placing the mouse pointer on the button will give you a hint to explain the operation. See below:

Cancel all transactions

The "Cancel all transactions" button is available as soon as there is at least a transaction without commitment. For example, a client make a donation directly on your website, but this donation is not linked to a commitment. This function will cancel all transactions related to a precise token.

From this window, click on "Cancel all transactions".

Then, this window will open:
A: If you click on "Yes", you will move to the next step.	B: If you click on "No", you will move back to the last step.

So, these 2 windows will pop-up:
A: In this window, you must select a reason to process the reject. Once you chose, click on "Ok". After this step, all transaction will be cancelled. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Once all the steps are finished, this window will open:

Caution: See that the selected function is highlighted and all other functions are locked.

Cancel all transactions and reactivate the token

The "Cancel all transactions and reactivate the token is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment comes on Non-Sufficient Funds (NSF) in the client's account for his/her commitment. This function will cancel all transactions linked to this token and it will reactivate it. By reactivating it, it will be usable again.

When the reject window open, you will have these options: Quand la fenêtre du rejet ouvre, vous aurez ces options :

To cancel all transaction and reactivate the token, you must select the button in question.

Then, after clicking on the button, this window will open:
A: If you click on "Yes", you will continue to the next step.	B: If you clik on "No", you will go to the last step.

So, these 2 windows will pop-up:
A: in this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be reactivated. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Then, this message will appear to confirm the token reactivation:

Click on "Ok" to continue.

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Cancel all transactions and replace the token

The "Cancel all transaction and replace the token" button is available as soon as there is at least a transaction and a commitment. For example, the automatic instalment create a reject telling the account is closed. This function will cancel all transaction linked to this token and replace it. You will have to enter new bank information to link a new account to the client.

When the reject window open, you will have these options:

To cancel all transactions and replace the token, you must select the button in question.

Then, after you have clicked on the button, this window opens:
A: If you click on "Yes", you will continue to the next step.	B: If you click on "No", you will go back to the last step.

So, these 2 windows open:
A: In this window, you must select a reason to process the reject. Once you have finished, click on "Ok". After this step, all transaction will be cancelled and the token will be replaced. Caution: After this step, you will not be able to go back anymore.	B: You will not be able to touch this window. Its use is to show you the processing of the operation.

Then, this page opens to allow you to create a new token which will replace the old one:

You must enter the bank information of the client to continue.

The validation page is displayed if the information entered before are valid:

Once all steps finished, this window opens:

Caution: See that the selected function is highlighted and all other functions are locked.

Renew the transactions and reactivate the token

The "Renew the transactions and reactivate the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client add some money in his account, he contact you to tell you to redo the transaction in the same account. This function will redo the transactions and reactivate the token. These transactions will be passed in the same account.

When the reject window open, you will have these options:

To renew the transactions and reactivate the token, you must select the button in question.

Then, this window will pop-up:
A: If you click on "Yes", you will continue to the next step. After this step, the transactions will be renewed and the token will be reactivated. Caution: After this step, you will not be able to go back anymore.	B: If you click on "No", you will go back to the last step.

So, this message will pop-up to confirm the reactivation of the token:

Click on "Ok" to continue.

Once all steps finished, this window will be displayed:

Caution: See that the selected function is highlighted and all other functions are locked.

Renew the transactions and replace the token

The "Renew the transactions and replace the token" button is available as soon as there is a transaction. For example, the transaction has been rejected, the client has change his account and contact you to give his new information and tells you taht you can redo the transaction in this new account. This function will redo the transactions and will replace the token. Then, the transactions will be done in this new account.

Le bouton « Relancer les transactions et remplacer le jeton » est disponible dès qu’il y a une transaction. Par exemple, la transaction a été rejetée, le client a changé de compte et vous contacte pour vous donner ses nouvelles informations et vous dire que vous pouvez recommencer la transaction dans ce nouveau compte. Cette fonction consiste à demander de nouveau de passer les transactions et, en remplaçant le jeton, ces transactions seront faites dans le nouveau compte que vous entrerez.

When the reject window open, you will have these options: Quand la fenêtre du rejet ouvre, vous aurez ces options :

To renew the transactions and replace the token, you must select the button in question. Pour relancer les transactions et remplacer le jeton, vous devrez sélectionner le bouton en question.

Then, after clicking on the button, this window will open: Ensuite, après avoir cliqué sur le bouton, cette fenêtre ouvre :
A: If you click on "Yes", you will continue to the next step. Si vous cliquez sur « Oui », vous passerez à l'étape suivante.	B: If you click on "No", you will go back. Si vous cliquez sur « Non », vous retournerez en arrière.

Then, this page opens to allow you to create a new token which will replace the old one: Ensuite, cette page s'ouvre pour vous permettre de recréer un jeton qui remplacera l'ancien :

You must enter the bank information of the client to continue. Vous devez entrer les informations bancaires du client pour pouvoir continuer.

The validation page is displayed if the information entered before are valid: La page de validation s'affiche si les informations entrées précédemment sont valides :

Once all steps finished, this window opens: Une fois toutes les étapes terminées, cette fenêtre s'affichera :

Caution: See that the selected function is highlighted and all other functions are locked. Remarquez que toutes les autres fonctions sont bloquées et la fonction choisie est affichée en orange.

Reactivate the token

The "Reactivate the token" is available as soon as there is a commitment without transaction. For example, the transaction has been rejected, the client contact you to cancel it, but she ask you to keep the same bank information, so you must reactivate them.

Le bouton « Réactiver le jeton » est disponible dès qu’il y a un engagement et aucune transaction. Par exemple, la transaction a été rejetée, le client vous contacte pour l'annuler, mais il vous dit de garder les mêmes informations bancaires, donc vous devez les réactiver. Cette fonction consiste à réactiver le jeton pour le rendre valide de nouveau pour faire des transactions.

When the reject window opens, you will have these options: Quand la fenêtre du rejet ouvre, vous aurez ces options :

To reactivate the token,you must select the button in question. Pour réactiver le jeton, vous devrez sélectionner le bouton en question.

Then, this window opens: Alors, cette fenêtre apparait :
A: If you click on "Yes", you will continue to the next step. After this step, the token will be reactivated. Si vous cliquez sur « Oui », vous passerez à la prochaine étape. Après cette étape, le jeton sera réactivé. Caution: After this step, you will not be able to go back anymore. Après cette étape, il ne sera plus possible de retourner en arrière.	B: If you click on "No", you will go back. Si vous cliquez sur « Non », vous retournerez en arrière.

Then, this message will pop-up to confirm the token reactivation: Ensuite, ce message vous apparait pour confirmer la réactivation du jeton :

Click on "Ok" to continue. Cliquez sur « Ok » pour continuer.

Once all step finished, this window will open: Une fois toutes les étapes terminées, cette fenêtre s'affichera :

Caution: See that the selected function is highlighted and all other functions are locked. Remarquez que toutes les autres fonctions sont bloquées et la fonction choisie est affichée en orange.

Replace the token

The "Replace the token" button is available as soon as there is a commitment and no transaction. For example, the transaction has been rejected, the client, which is having a commitment with your organization, contact you to cancel the transaction and he gives you new bank information for the next transactions of the commitment. This function will replace the token to change the bank information of this commitment.

Le bouton « Remplacer le jeton » est disponible dès qu’il y a un engagement et aucune transaction. Par exemple, la transaction a été rejetée, le client, ayant un engagement avec vous, vous contacte pour annuler la transaction et il vous donne de nouvelles informations bancaires pour les prochaines transactions de l'engagement. Cette fonction consiste à remplacer le jeton pour changer les informations bancaires de cet engagement.

When the reject window opens, you will have these options: Quand la fenêtre du rejet ouvre, vous aurez ces options :

To replace the token, you must select the button in question. Pour remplacer le jeton, vous devrez sélectionner le bouton en question.

Then, this window pop-up: Alors, cette fenêtre apparait :
A: If you click on "Yes", you will continue to the next step. Si vous cliquez sur « Oui », vous passerez à la prochaine étape.	B: If you click on "No", you will go back. Si vous cliquez sur « Non », vous retournerez en arrière.

Then, this page opens to allow you to create a new token which will replace the old one: Ensuite, cette page s'ouvre pour vous permettre de recréer un jeton qui remplacera l'ancien :

You must enter the bank information of the client to continue. Vous devez entrer les informations bancaires du client pour pouvoir continuer.

The validation page is displayed if the information entered before are valid: La page de validation s'affiche si les informations entrées précédemment sont valides :

Une fois toutes les étapes terminées, cette fenêtre s'affichera :

Caution: See that the selected function is highlighted and all other functions are locked. Remarquez que toutes les autres fonctions sont bloquées et la fonction choisie est affichée en orange.

Mark as ignored

The "Mark as ignored" button is always available. This function will ignore the reject while not touching the token. Without modification, the token cannot be used anymore.

Le bouton « Inscrire comme ignoré » est toujours disponible. Cette fonction consiste à ignorer le rejet sans toucher au jeton. Sans modification, le jeton ne sera plus utilisable.

When the reject window opens, you will have these options: Quand la fenêtre du rejet ouvre, vous aurez ces options :

To ignore the reject, you must select the button in question. Pour ignorer le rejet, vous devrez sélectionner le bouton en question.

Then, this window will pop-up: Alors, cette fenêtre apparait :
A: If you click on "Yes", you will ignore the reject. Si vous cliquez sur « Oui », vous ignorerez le rejet. Caution: After this step, you will not be able to go back anymore. Après cette étape, il ne sera plus possible de retourner en arrière.	B: If you click on "No", you will go back. Si vous cliquez sur « Non », vous retournerez en arrière.

Once this step finished, this window opens: Une fois cette étape terminée, cette fenêtre s'affichera :

Caution: See that the selected function is highlighted and all other functions are locked. Remarquez que toutes les autres fonctions sont bloquées et la fonction choisie est affichée en orange.

Error code grid

To help you to understand the errors, this is a grid of all error possible for bank rejection.
900	Edit Reject
901	NSF (Debit Only)
902	Account not found
903	Payment Stopped/Recalled
905	Account Closed
907	No Debit Allowed
908	Funds Not Cleared (Debit Only)
909	Currency/Account Mismatch
910	Payor/Payee Deceased
911	Account Frozen
912	Invalid/Incorrect Account No.
914	Incorrect Payor/Payee Name
915	No Agreement Existed
916	Not According to Agreement – Personal
917	Agreement Revoked – Personal
918	No Confirmation/Pre-Notification – Personal
919	Not According to Agreement - Business
920	Agreement Revoked – Business
921	No Confirmation/Pre-Notification – Business
922	Customer Initiated Return
990	Institution in Default

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Document name: ProDon:Bank Rejections
Version : 5.0.3

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